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Privacy Policy

Last Updated: June 20,2026

Lymphtopia Wellness Haus ("Lymphtopia," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (lymphtopia.com), book a service, attend a training, purchase a product, or interact with our business.

This policy is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA), where applicable.

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1. Information We Collect

We collect the following categories of personal information:

Information you provide directly:

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  • Name, email address, phone number, and mailing address

  • Date of birth (when required for treatments)

  • Health and medical information (collected through Jane App at the time of booking and during consultation)

  • Payment information (processed by our third-party payment processors)

  • Communication preferences

  • Information you provide in contact forms, training applications, and newsletter signups

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Information collected automatically:

  • IP address, browser type, device type, and operating system

  • Pages visited, time spent on the site, and referring website

  • Cookies and similar tracking technologies (see our Cookie Policy)

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Information from third parties:

  • Booking and treatment information from Jane App

  • Payment confirmation from Stripe, Wix Payments, or other processors

  • Analytics data from Google Analytics and Wix

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2. How We Use Your Information

We use your information to:

  • Schedule, deliver, and follow up on treatments and trainings

  • Process payments and issue receipts

  • Communicate with you about appointments, products, and services

  • Send marketing communications (only with your consent)

  • Improve our website, services, and client experience

  • Comply with legal and regulatory obligations

  • Protect against fraud and unauthorized access

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3. Health Information (PHIPA)

As a wellness facility offering treatments that involve health information, we act as a Health Information Custodian under Ontario's PHIPA when collecting and managing client health records. Treatment notes, intake forms, and health histories are stored within Jane App, our practice management platform, which is PHIPA-compliant.

We collect health information only for the purpose of providing safe, effective treatment, and we do not disclose it without your consent except as required by law.

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You have the right to access, correct, or request a copy of your health information at any time by contacting us at hello@lymphtopia.com.

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4. How We Share Your Information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate our business (Jane App, Wix, payment processors, email marketing platforms)

  • Practitioners within Lymphtopia Wellness Haus who require access to deliver your care

  • Legal authorities when required by law, subpoena, or to protect our legal rights

All third-party providers are required to handle your information in accordance with privacy laws and only for the purposes for which it was shared.

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5. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience, analyze traffic, and personalize content. See our Cookie Policy for details on what we collect and how to manage your preferences.

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6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services

  • Comply with legal, regulatory, and tax obligations (health records are retained for a minimum of 10 years as required under Ontario law)

  • Resolve disputes and enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

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7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for marketing communications at any time

  • Request deletion of your personal information (subject to legal retention requirements)

  • File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe your privacy rights have been violated

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To exercise any of these rights, contact us at hello@lymphtopia.com.

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8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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9. Children

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without proper authorization.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent version. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

 

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information,

 

contact us at:

Lymphtopia Wellness Haus
1 Villa Ada Drive
Markham, ON L6B 1N7
hello@lymphtopia.com
647-669-9144

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