Privacy Policy

Last updated: October 27, 2026

Lymphtopia Wellness Haus respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit our website, book a service, attend training, purchase products or communicate with our team.

This policy covers information handled by Lymphtopia, including records maintained in our Jane account. It does not cover records held exclusively by another provider that Lymphtopia cannot access.

1. Information We Collect

We collect information relevant to your interactions with us. Depending on the service or activity, this may include:

Contact information: your name, email address, telephone number, and billing or delivery address.
Booking and service information: appointment details, service preferences, consent forms and communications with our team.
Health information: health histories, intake responses and treatment notes relevant to the services you receive.
Training and purchase information: registrations, orders, payment confirmations and receipts.
Communication preferences: newsletter subscriptions and marketing consent.
Website information: technical information such as your IP address, browser, device and activity on our website.

Payment details are processed through the payment provider used for your transaction. The information available to us depends on that provider and the payment method.

Please do not include detailed medical information in general website contact forms. Contact us for the appropriate way to provide sensitive information.

2. How We Use Your Information

We use personal information to:

Schedule, provide and follow up on services.
Maintain relevant intake, consent and treatment records.
Coordinate training and communicate with participants.
Process purchases, payments, deliveries and receipts.
Respond to questions, requests and concerns.
Send appointment reminders and other service-related communications.
Send marketing communications with consent where required.
Operate and improve our website and business.
Protect against fraud and unauthorized activity.
Meet applicable legal, professional and recordkeeping obligations.

We limit the information we collect and use to what is appropriate for these purposes.

3. Treatment Records

We use Jane to manage bookings and records for services administered through Lymphtopia’s Jane account. These records may include contact details, appointments, health histories, intake forms, consent forms and practitioner notes.

Information is intended for authorized practitioners and team members who need it to provide your care, administer your services or carry out another permitted purpose. Maintaining records in one system does not authorize unrestricted access by every team member.

The legal responsibility for a clinical record depends on the service, the treating practitioner and the applicable arrangements. Contact us for assistance identifying the person responsible for your record or directing an access request.

Lymphtopia does not have access to records held exclusively in another provider’s system.

4. Consent and Your Choices

We obtain consent where required for the collection, use and disclosure of personal information. The appropriate form of consent depends on the information, its sensitivity and the purpose.

You may contact us to discuss withdrawing consent or limiting how your information is used or shared. We will explain any applicable restrictions and whether your request affects our ability to provide a service.

Withdrawing consent does not undo uses or disclosures already made lawfully or require us to delete records that must be retained.

Marketing subscriptions are optional. You can unsubscribe using the link in a marketing email or by contacting us. We may still send necessary messages about appointments, purchases or services you have requested.

5. When We Share Information

We do not sell your personal information.

We may share relevant information with:

Authorized practitioners and team members involved in providing or administering your services.
Service providers supporting our website, booking system, payment processing, communications and business administration.
Other recipients you authorize.
Persons or authorities where disclosure is permitted or required by law.

We limit sharing to information appropriate for the purpose. A referral or an appointment at our location does not, by itself, authorize unrestricted sharing of treatment records.

6. Platforms and External Services

Our website operates on Wix. We use Jane for booking and practice management, along with service providers supporting payments and communications.

Depending on the provider and service, personal information may be processed or stored outside Ontario or Canada. Information processed in another jurisdiction may be accessible to authorities under that jurisdiction’s laws.

If you follow a link to an external website or use a separately operated service, that provider’s privacy practices also apply. We encourage you to review its privacy information.

7. Cookies and Website Technologies

Our website uses cookies and similar technologies to support its operation. Depending on the tools enabled, additional technologies may support analytics, preferences or marketing, subject to consent requirements.

Please see our Cookie Policy for further information. You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

8. Retention and Security

We retain personal information according to its purpose and applicable legal, professional, accounting and recordkeeping requirements. Retention periods vary by record type and service; a single retention period does not apply to every record.

When information is no longer required, it should be securely disposed of or appropriately anonymized.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No electronic system or method of transmission is completely secure.

If a privacy breach occurs, we will take the response and notification steps required by applicable law.

9. Access, Corrections and Requests

You may request access to personal information about you and ask for inaccurate or incomplete information to be corrected, subject to applicable laws and exceptions.

To make a request, contact us using the details below. We may need to verify your identity and clarify which records you are requesting before releasing information.

We will respond within applicable legal time limits and explain any permitted fees, extensions or restrictions. If another practitioner or provider is responsible for the record, we will help direct your request.

You may also ask about deleting information. Deletion may not be possible where retention is required for legal, professional or other permitted purposes.

10. Children and Youth

When services involve children or young people, consent and privacy requests are handled according to applicable requirements. These may depend on the young person’s capacity to consent and the authority of a parent, guardian or other representative.

A parent or guardian does not automatically have unrestricted access to every young person’s treatment record.

11. Contact and Privacy Concerns

For questions about this policy, privacy concerns or requests concerning your information, contact:

Lymphtopia Wellness Haus
Attention: Privacy Inquiries

1 Villa Ada Drive
Markham, ON L6B 1N7

Email: hello@lymphtopia.com
Phone: 437-424-5695

You may also raise a concern with the relevant privacy regulator:

Information and Privacy Commissioner of Ontario: ipc.on.ca
Office of the Privacy Commissioner of Canada: priv.gc.ca

The appropriate regulator depends on the information and circumstances involved.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable requirements. The date above identifies the latest revision.

Where required, we will provide additional notice or obtain consent before using personal information for a new purpose.